Facebook is hiring recent grads!! Spanish User Operations Analyst - Austin, Texas
Facebook is seeking Spanish speaking analysts to join our User Operations team. Analysts are responsible for maintaining user safety, engagement, and site understanding by responding to email inquiries and abuse reports. Additionally, this position is responsible for understanding, analyzing, and communicating patterns in user behavior to the rest of the company. This full-time position is an excellent opportunity for recent grads and is located in our new Austin, TX office.
Responsibilities:
Respond to contacts from users regarding a variety of site issues
Enforce our Terms of Use by carefully monitoring reports of abuse on the site
Analyze user interaction with the product and communicate this analysis to others within the department and company
Identify inefficiencies in work flow and suggest solutions
Interface effectively with other teams
Requirements:
Strong fluency in written and conversational Spanish
Excellent written and verbal communication skills
Flexibility to take on multiple tasks
Extremely reliable, consistent, and hard-working
Strong attention to detail and critical thinking skills
B.A., B.S., or higher
Deep understanding of Facebook preferred
Passion for ensuring a good user experience
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